Overnight Greetings   216-676-6444
 
F.A.Q.
Frequently Asked Questions

Q. How far in advance do I need to place my order?
A. We can do up to same day delivery.  We do suggest when you know what you want, it's best to place your order to ensure you get the display of your choice.

Q. What types of lawn ornaments do you have?
A. We have over 75 items to choose from. Anything from animals, to sports, to novelty.

Q.  How do I pay for my lawn display?
A.  We accept Visa, Master Card, American Express and Discover.  We also accept  check, if it is received at least 7 days before the display is scheduled to go out.

Q.  What time do you deliver and pick-up?
A.  We deliver between 11:00pm and 5:00am and pick-up as early as 7:00pm that same day.  We will do our best to accomodate special delivery times.  Day-time deliveries are available for an additional charge of $25.00 and are not picked up until the following evening. 

Q.  Do you have suggestions for phrases or do I have to come up with my own?
A.  We have countless "creative" phrases for all our displays that are bound to make you laugh.

Q.  Do you deliver on weekends and holiday?
A.  We deliver 7 days a week, 365 days a year.  We do reserve the right to cancel a display in severe weather conditions that could cause a danger to us or our display. We will contact you to arrange an alternate day or will refund your payment in this case.

Q.  Can you still do a display with snow on the ground?
A.  Yes.  We can still do a yard display in the snow.  Our plastic items will sit on top of the snow.  Our plywood items are also able to be used with special copper rods to help the item rest more on top of the snow.  We will also move snow from the area we are placing the display in.

Q. What is your refund policy?
A.  We will refund your full payment if cancelled more than *24 hours from date of display or severe weather permits us from not delivering. *(if less than 24 hours notice to cancel, we will refund the purchase price, minus $10.00 for the processing fees assessed by the credit card company)
    We do not offer a refund it:
    -the homeowner calls and asks us to remove the display
    -you have given us the wrong address
    -the home is in a gated community and we can not gain access
    -the homeowner has a dog that prevents us from being on the property

Q.  Can I set up the display myself?
A.  Yes.  We do offer D.I.Y. setups.  You pick it up, set it up and return it for a reduced cost. (you will also need to sign a waiver holding you responsible if something should happen with the display).

Q.  Can I rent the display for more than 1 day?
A.  Yes, for an additional charge of just $25.00.

Q.  Will the recipient know who the display is from?
A.  No, you will remain completely anonymous (unless you ask us to do otherwise).


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